Support
CUSTOMER SERVICE
Your satisfaction is our primary measure of success since the customer is at the center of everything we do. The following information is here to help answer most of your questions.
- Shipping&Delivery:FBA, FBM
- Return&Replacement Policy
- Massive Purchase
- Instructions Download
- Terms:Import Tax,Proposition 65 Warning ,Copyright, Security
If there is something more you would like to know, then don’t hesitate to Contact Us at home@zelarman.com.
SHIPPING&DELIVERY
FBA:
Normally, our shipping and delivery process will be fulfilled by Amazon.You can track your order by logging your Amazon account.If you have any shipping problems, please contact Amazon customer service department.
FBM:
If you order our product from other websites, we also offer other shipping methods. We have our Cooperative logistics companies as shown in the figure.If you would like to track your order, please contact us by home@zelarman.com. You will get more information includes logistic company, tracking number, and updated progress.
Return&Replacement Policy
If your order was fulfilled by Amazon,You can click the link and check the term to follow the instructions to return or replace your order. https://www.amazon.com/spr/returns? If you have more questions, please contact Amazon customer service department.
If your order was fulfilled by our company, please check the following requests:
you must contact home@zelarman.com within 24 hours of receipt of your order.
No returns will be accepted after 7 days of receipt of your order.
All returned items must be in new, unused condition. We do not accept returns of personalized items.
In most cases, the fee for return shipping will be deducted from your refund amount. However, if you’re sending items back because we made a mistake, then return shipping is on us.
If the product is broken or damaged, you can request a replacement by contacting home@zelarman.com.
Massive Purchase
If you would like to purchase massive products from us, please contact our sales team by home@zelarman.com.Our sales specialist will reply your email and answer your enquiry in a timely manner. We are looking forward working with you.
INSTRACTION HANDBOOK
If you have any questions about how to use the product, please click your product’s figure below to find instructions you are looking for. If you can’t find the exact instruction book that you want, please contact home@zelarman.com and our customer service representative will send you the right one.If you still have questions after reading the instructions, we will assign our specialist to guide you by email.
TERMS
- IMPORT TAX
Your packages will be sent from the USA, Hongkong or China. We will choose the fastest shipping method to deliver to your door. In our experience, 95% of packages are free of tax. In rare instances where a country has very strict import laws, any additional taxes would be at your expense
- COPYRIGHT
All content on our websites, including but not limited to, page headers, images, illustrations, graphics, and texts are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by ZALARMAN .
In other words, do not copy our data without our written permission.
- SECURITY
Your purchase transaction data is stored only when completing your purchase transaction. After that, your purchase transaction information will be deleted.We guarantee your personal information is safe.
- PROPOSITION 65 WARNING
WARNING: This product can expose you to chemicals including Lead and Lead Compounds, which are known to the state of California to cause cancer and birth defects or other reproductive harm.For more information go to www.P65Warnings.ca.gov